Service Centers

abc-busBeginning this year, the company will further expand its capabilities with the introduction of the first ABC Service America center. These facilities – the first of which is slated to open later this summer in Las Vegas – will provide preventative maintenance services and vehicle-care products to the entire motoring public. “You have your Jiffy Lubes and other quick service centers for cars, but we didn’t see anything out there for vehicles other than cars,” Ron Cornell says.

Each facility will feature a waiting area, two lube bays, a service and detail area, a wash facility to handle a range of vehicles and waste disposal facilities for RVs and luxury motor coaches. Besides the ability to service a variety of vehicles, what will set ABC Service America apart from other service facilities will be the staffing at each location of an ASE-certified mechanic, as well as other highly-trained service personnel.

In addition to Las Vegas, ABC Cos. is in final negotiations to open centers in Chicago and Orlando within eight months. In the future, according to Cornell, the company plans on placing ABC Service America centers in “popular destination locations that meet predetermined demographic targets in order to be convenient to both passenger cars, commercial vehicles and fleet operators.”

Cornell says the industry has seen tremendous changes recently, including the tourism plunge after Sept. 11 and an increase in insurance premiums of 20 to 100 percent. These factors, coupled with the right-sizing among bus manufacturers after over-manufacturing in the late 1990s, has presented ABC Cos. with a rocky business landscape.

What has kept ABC Cos. successful during this time, according to Cornell, has been a strong and consistent management team. “We’ve had the same ownership since our inception. The management team has been together over the last 15 to 20 years, which is unsurpassed in the industry. Other competitors have changed hands quite a bit, but we’ve been very consistent, and it shows.”